I have been trading CFDs in Australia since they were first introduced in 2003. Over this period I have traded with all of the major CFD providers in Australia first hand. When speaking to groups of traders at investing expos and seminars all-around Australia I regularly get asked who’s the best CFD provider? I wrote this review to help answer this million dollar question.
This review covers all the major CFD providers in Australia that I’ve dealt with first hand, when writing this review I took into consideration four main things which as an expert trader I feel are the critical requirements to think about when selecting a CFD provider, these are:
1. Customer Service
2. Platform stability and ease of use
3. Product range
4. Pricing
It is important to to note that there are CFD provider evaluations performed by a variety of internet sites and magazines in Australia a lot of which are biased with the winners often being selected by journalists not traders and determined by the amount of cash spent on marketing and advertising in the magazine or on the website that carried out the review. Only real traders with real life experiences are able to conduct a fair an unbiased review.
The major players in the CFD industry in Australia are:
· IG Markets
· CMC Markets
· International Capital Markets (IC Markets)
· MF Global
I did not carry out a review of Etrade or Comsec as these organizations are purely resellers of MF Global’s CFD offering.
In this review I talk about my real life experiences with each of the providers mentioned above whilst taking into account the four crucial elements that I view as critical when selecting a CFD provider.
IG Markets
Customer Service: I’ve had an account with IG Markets for the previous three years I use this account as my backup account. Over this time I’ve found that their customer service has declined drastically, in-fact at on one occasion I was unable to contact a dealer as they were all busy. On the whole I regard their customer support to be poor and wouldn’t recommend them.
Platform stability and ease of use: I use both their Pure Deal and L2 trading platforms and have had problems with both. Lately I experienced the problem of being unable to view my positions and free equity preventing me from buying and selling all morning. I wouldn’t consider either of their trading platforms as appropriate for a professional trader.
Product range: IG Markets has a fantastic product range, this is certainly one of their strong points. One thing I’d say is that if you are looking to trade CFDs on exotic futures contracts and currency pairs IG Markets is certainly not the CFD provider for you as they have a tendency to stick with a fairly mainstream offering.
Pricing: On Australian share CFDs IG Markets has competitive pricing, their minimum commission on share CFDs is low and their spreads are tight on the major currency pairs, however for anyone who is an active trader and are seeking volume discounts don’t bother trying to negotiate with IG Markets their commission schedule is fixed.
CMC Markets
Customer Service: Out of every one of the CFD providers that I have ever dealt with I’ve found CMC Markets to have the worst customer service, with CMC Markets your problems start as soon as you call them up for support and select a number from 1 to 10 just to talk to someone. I’ve also found their support staff to possess only a basic knowledge of their platform. General queries and problems frequently must be escalated to more senior staff, not the kind of support an experienced trader demands.
Platform stability and ease of use: In recent times the stability of their trading platform Market Maker has improved a lot, however the trading platform still lacks functionality such as course of sales for share CFDs, something an experienced trader demands.
Product range: CMC’s product range is broad and not dissimilar to that of IG Markets though it is worth noting that CMC offers an exceptional variety of CFDs over exotic futures contracts and foreign exchange pairs, precisely what is missing from IG Markets product offering.
Pricing: Like IG Markets CMC markets offers good entry level pricing but lacks the pricing flexibility required when it comes coping with high volume traders.
International Capital Markets (IC Markets)
Customer Service: I had not heard about these guys until about one year ago. After calling them up and talking to one of their sales staff I thought I’d give them ago. My experience to date has been second to none. Their customer support is top notch. Despite the size of my trading account I have my very own dedicated account manager that knows the market and what I need, this is incredibly different to the call centre operations of IG and CMC Markets.
Platform stability and ease of use: They offer a variety of trading platforms to cater for a diverse range of clients. They have a trading platform for novices, intermediate and advanced traders. As I am an experienced trader I chose their advanced platform Pro Deal which offers all the functionally a professional trader needs. Though I can not speak for all of their trading platforms their advanced trading platform continues to be trouble free and I’d certainly recommend it to anyone.
Product range: All of the products absent from the two major providers like futures, DMA functionality and exotic forex pairs are offered by these guys. Whilst writing this review I couldn’t think of a product that these guys could not offer.
Pricing: Like most of the CFD providers reviewed these guys offer excellent entry level pricing, however the difference with these guys is that they also have a flexible pricing arrangement for frequent traders. As I’m an active day trader they were willing to drop their minimum charge and offer me a commission rate of 0.04% on DMA CFDs, the very best rate offered to me by the other providers was 0.08%, they are 50% more affordable!
MF Global
Customer Service: At the start I believed that these guys would take the cake on the customer service front, however regrettably their high level of service did not last for more than one week after funding my trading account, this was quite surprising and not something that I’d have expected. Once I was up and trading these guys did not want to know me, this kind of customer support leads me to rate them as the worst of the lot.
Platform stability and ease of use: These guys offer one platform for CFDs, webIRESS. Even though webIRESS is a good trading platform they do not offer anything else, in comparison to IC Markets who offer webIRESS as well as many other trading platforms. Their offering is basic and not what an expert trader demands.
Product range: MF Global can give you all the futures contracts you could ever think of however when it comes to forex, CFD and share trading they cannot compete with the likes of IC Markets. If it’s only futures you want than these are the guys to speak to, but for CFDs you should give them a miss.
Pricing: The entry level pricing for CFD trading at MF Global is expensive, they do however offer packages for frequent traders with discounts right down to 0.08%, this is still a far cry from the 0.04% offered by IC Markets. Even though the CFD commission rates are expensive I’m sure that if you were only trading futures you could get some great pricing from MF Global
Conclusion
As an expert trader I am quite demanding in what I expect from my CFD provider, I’m sure that this is not the norm for many traders. There was actually just one CFD provider from those reviewed that was able to give me what a professional trader would demand, the remainder of the CFD providers have great offerings that would suit an regular trader but when pushed to their limits might falter, this is something a professional trader cannot afford to have occur when capital is on the line. Aside from my number one choice IC Markets I’d chose IG Markets as my backup, regardless of their shortfalls they do have relatively good platform and a broad product range. There’s however a big difference in customer support and pricing of IG Markets offering compared to my number one choice, IC Markets.